We already have an MSP. Do you replace them?+
No. An MSP runs your support and infrastructure. We sit on your side of the table when you talk to them, which is a different job. Most engagements make the MSP relationship better, because someone is finally reading the contract and holding the SLA.
How do you charge?+
Fixed price for diagnostics, programmes and builds, quoted before work starts. Monthly retainer for fractional leadership, billed on an agreed number of days per week. No hourly billing, no change-request games, no vendor commissions.
What happens when the engagement ends?+
You get the documentation, the runbooks, the source and the vendor relationships, and your team gets shown how to extend what we built rather than depending on us to. For fractional work the goal is to make the role unnecessary, usually inside twelve to eighteen months, by handing the roadmap to an internal lead we have helped you hire or coach.
Do you work outside Sydney?+
Yes. Most delivery is remote across Australia and New Zealand, with on-site attendance for board sessions, vendor negotiations and enablement weeks. US engagements run out of Dallas on Central time.
Will you sign our security and confidentiality requirements?+
Yes. NDAs, vendor risk assessments, tenant-scoped access and least-privilege service accounts are how we work by default, not concessions. Anything we build stays inside your tenant and your identity provider.
Everyone is selling AI right now. Why you?+
Most AI advisors have never carried an outage, a licence renewal or a board question, and most people who can run an IT function cannot build. The work that pays off sits between the two: knowing which tasks are worth automating, whether your data and permissions can support it, and then actually shipping it. That gap is the whole basis of this practice.
What do you need from us?+
An executive sponsor who attends, a named internal counterpart, and access to the systems in scope. Adoption work in particular fails without visible leadership participation, and we will say so early if it is missing.